Many conferencing providers now offer “free” teleconferencing services. While this may seem like a great option that allows you to continue conferencing while cutting costs, there are many issues with these services.
1. Unreliability – these free services use Voice over Internet Protocol (VoIP) to deliver their service, and their network routers handle traffic on a first-come, first-served basis. This means that communication over IP networks is significantly less reliable than on a Public Switched Telephone Network (PSTN) and the sound quality of these calls is often substandard.
Ozlink only uses PTSN lines, ensuring that your meetings are conducted with high quality sound and with minimal chance of anybody dropping out of the conference.
2. Inability to handle large traffic - if network routers are experiencing high volumes of traffic, you may experience 'call drop-outs' while conferencing. We've often heard of customers complaining about dropping out of conference calls in the middle of very important meetings while using "free" services.
Ozlink is able to control the amount of people conferencing by owning our own conferencing bridge (the technology that link telephone lines). This ensures that our bridge is not overloaded, so that there are no drop-outs or bad lines. Our technology can accommodate hundreds of individual participants.
3. Trust Issues - security can be a huge concern when conferencing, especially if your meeting agenda involves sensitive topics. When conferencing with an internet provider your meeting could be hacked, resulting in your sensitive information being heard by other people.
Ozlink provides the option of securely locking your conference, so you can have peace of mind when conferencing. When guests enter the conference, their name is announced. Once everyone is in the meeting, the conference is locked so nobody else can enter.
4. No support - sometimes you may find you have questions or concerns about your teleconference, and having a support line available to address your needs can prove invaluable. Few free teleconferencing providers offer this service.
Ozlink support staff are available by email (firstname.lastname@example.org) between 9am and 5pm on Monday to Friday. You will always be answered by one of our Australia-based support staff.
5. No recordings - most free teleconferencing services will not offer the same features as paid providers, such as the ability to record calls.
Ozlink is able to record your conference, which you can then download from our website for minute-taking or for future reference. You can read all about our features on our website.
6. Hidden fees and charges - there's really no such thing as a free teleconference. Most “free” teleconferencing services incur hidden expenses that you may not have considered, such as the cost of dialling in long distance numbers.
Ozlink’s charges are transparent and easy to calculate.
So before you decide to use VoIP to conference with business partners or colleagues, think again. While you might save on infrastructure costs you could lose a lot more if your conference goes badly because you’re using substandard conferencing technology. Don’t risk it, use a reliable conference provider such as Ozlink.