Why auto recording your conference call could be your saving grace.

Posted by Ozlink Editor

21-Apr-2016 16:37:30

reel-to-reel2.pngRecording a conference call is an excellent way to ensure conference participants have access to meeting content and comments made during a conference call, especially if they can't make it to the meeting.

Did you press record?

Of course, manually recording a conference call relies on the host remembering to initiate the recording via their telephone keypad. 

Let’s face it, with all the distractions that can occur at the beginning of any conference call, our intent to manually record our conference call may not be remembered until it's too late.

Cue embarrassment and frustration.

Why risk it? Automate it.

If you don't want to risk forgetting to record your conference calls, automatic call recording is an invaluable way to ensure that you and other meeting participants never miss a meeting again. In some situations it could be your saving grace. This way of recording a conference call removes the risk of human error and ensures that every meeting is recorded, securely stored and accessible to you and your authorised meeting participants to play back and download without you having to think about it.

Be free to focus on delivering your message.

Knowing you will have access to the recording of your conference call leaves you free to keep your meeting on track and concentrate on the discussion, rather than worrying about remembering key facts or having to ask someone to repeat themselves because you need to write things down. The meeting can run efficiently with minimal disruptions.

Automatic call recording means you will never again miss the opportunity to record the important information disclosed during a conference call and allows you to focus on delivering your message, engage with your audience and review discussion points, outcomes and action points (verbatim) post meeting. Imagine that!

Recording your conference calls allows you to:

  • Play back the call either by listening online or over the phone
  • Keep everybody in the loop if someone wasn't present for the call
  • Download the recording to your computer to save permanently
  • Create a link to replay the conference call online
  • Embed the recording onto any website by generating an HTML code 
  • Edit the file for use in company material such as slideshows or videos

You can learn about where your recordings are stored and how to access them here.



Topics: Teleconferencing, Conferencing Services, DIY Audio Conferencing, Teleconferencing Tips

3 ways to ensure productive conference calls

Posted by Vivienne New

22-Apr-2015 10:00:00


Conference calling is a highly effective tool for communicating with people spread over large distances quickly, cheaply and easily.

This enables businesses to enhance their collaborations and build stronger relationships with each other as well as with their clients or customers.

When done properly, your business could effectively eliminate unnecessary travel and therefore save thousands of dollars in costs.
The cost of travelling interstate or overseas to conduct business meetings can be prohibitive for many businesses, so the opportunity to negate these costs is one that is generally very welcome.

The time it takes to travel to an interstate or overseas meeting also means that decisions are delayed for some time, and usually decisions need to be made much faster than these travel times allow for. This is where conference calls come in handy. Important decisions can be made almost immediately this way, and at very little expense.

To make sure your teleconference runs as smoothly as possible and the desired outcome is achieved, here are a few tips to follow:

  1. Make sure the host creates an agenda and distributes it in advance to the meeting participants

    An agenda is vital for making sure that the meeting stays on track and all required decisions are made in a timely manner. This also allows the other participants to consider the points that will be brought up in the call and think of any questions they may want to ask or points they would like to make. 

  2. Appoint a leader for the call

    The host of the call doesn't necessarily have to actually lead the call. The leader's job is to make sure the call discussion sticks to the agenda. If a particular conversation begins to wander off-topic, the leader can step in and bring the conversation back on track to make sure a decision is reached in a timely manner. Additionally, having one person as leader makes it easier to encourage reluctant speakers to contribute as they can be asked directly to contribute and won't be able to just passively listen. 

  3. Keep your conference brief and limit attendees

    The most effective way of maintaining your participants' attention is to keep your conference short and to the point. Make sure your guests don't feel that they are being kept from their work for longer than necessary, which should encourage productivity during the call. 
    Additionally, make sure that only people that really need to be on the call are invited. If necessary, decisions made in the meeting can be passed on to other staff members afterwards by those who attended the call.

Ozlink Conferencing offers a low-cost, easy-to-use, high-quality conferencing service. There's no need to book and you can conference whenever you like, 24/7. 

Sign up now to start saving your business time and money! You can also contact us via our website for more information. 

Download the app here


Topics: Teleconferencing, DIY Audio Conferencing

Happy Easter from Ozlink Conferencing!

Posted by Vivienne New

02-Apr-2015 14:30:00

With the Easter Holidays coming up, many people are looking forward to taking a break from work and spending time with loved ones. However, if you do have urgent work that must be done over the break, a conference call could be the answer. Instead of wasting time travelling to a face-to-face meeting, you can spend the time you save with family and friends.

Eastereggs_ostereierContact us at Ozlink today so we can help you work virtually, anywhere, at any time. You can still achieve a healthy work-life balance over your Easter break.

Many people will find it hard to get back into work after the four day break. Business meetings will be necessary for catching up on recent business developments, consulting colleagues and making decisions for the rest of April.

Conference calls can make it all easier. They allow you to:

  1. Work from the comfort of your home - with a conference call you can avoid your office altogether and still connect with people virtually. You can still be productive while staying at home!

  2. Save money – if you accidentally spent too much money on Easter eggs, you can cut down on costs elsewhere by not travelling to work and instead holding a conference call, which achieves the same outcome as a face-to-face meeting for only a fraction of the price. You can't go wrong!

  3. Make quick decisions - you can avoid spending time travelling to a meeting by conferencing instead. A conference call can be conducted at short notice, which gives people greater availability. This leads to quicker and easier interaction between employees, equipping them with the ability to make fast decisions.

  4. Lower carbon emissions – instead of creating carbon emmissions by travelling to a face-to-face meeting, your company can help save the planet by using our conferencing solutions.

What are you waiting for? Get back into action and start conferencing today! You can view our prices on our website. 

Happy Easter!


Topics: Conferencing Services, DIY Audio Conferencing

What kind of audio quality can I expect from a teleconference?

Posted by Vivienne New

31-Mar-2015 14:00:00

A successful teleconference relies on exceptional audio quality, and knowing what kind of audio you are getting should be a key part of your research when considering a conference provider.

There are two main types of teleconferencing platforms:

1. General Purpose Media Server

Service providers load a teleconferencing software program onto a standard media server. It is a cheap and quick setup for the provider so they often offer their services cheaply or for free. There are many problems with this kind of server, such as:

  • Unreliability – these free services use Voice over Internet Protocol (VoIP) to deliver their service, and their network routers handle traffic on a first-come, first-served basis. This means that communication over IP networks is significantly less reliable than on a Public Switched Telephone Network (PSTN) and the sound quality of these calls is often substandard.
  • Inability to handle large traffic - if network routers are experiencing high volumes of traffic, you may experience 'call drop-outs' while conferencing. 
  • Trust Issues - the lack of security could leave your meeting vulnerable to hackers, resulting in your sensitive information being heard by other people.
  • No support - Few free teleconferencing providers offer a support line available to address your needs, leaving you stuck if something goes wrong. 
  • No recordings - most free teleconferencing services will not offer the same features as paid providers, such as the ability to record calls.
  • Hidden fees and charges - there's really no such thing as a free teleconference. Most “free” teleconferencing services incur hidden expenses that you may not have considered, such as the cost of dialling in long distance numbers.

2. Dedicated Purpose-Built Conferencing Platform

Ozlink's purpose-built platform ensures calls are routed via a digital telephone system, not the internet, so the output of the audio quality is high.

We only uses a purpose-built conferencing platform and PTSN lines, ensuring that your meetings are conducted with high quality sound and with minimal chance of anybody dropping out of the conference.

Ozlink is able to control the amount of people conferencing by owning our own conferencing bridge (the technology that link telephone lines). This ensures that our bridge is not overloaded, so that there are no drop-outs or bad lines. Our technology can accommodate hundreds of individual participants.

We provide the option of securely locking your conference, so you can have peace of mind when conferencing. When guests enter the conference, their name is announced. Once everyone is in the meeting, the conference is locked so nobody else can enter.

Ozlink support staff are available at help@voiceconference.com.au between 9am and 5pm on Monday to Friday. You will always be answered by one of our Australia-based support staff.

We are able to record your conference, which you can then download from our website for minute-taking or for future reference.  You can read about all our features on our website.

The table below demonstrates the difference in audio quality you can expect from Ozlink’s Purpose-Built Teleconferencing Platform (Contex Summit) and an inferior General Purpose Media Server.

conference calls australia

Quality of Speech Score = effort required ‘to understand’ the meaning of sentences:
5: Excellent - Complete relaxation possible; no effort required
4: Good - Attention necessary; no appreciable effort required
3: Fair - Moderate effort required
2: Poor - Considerable efforts required
1: Bad - No meaning understood with any feasible effort

Download the app here  


Topics: Teleconferencing, DIY Audio Conferencing

What types of organisations can use conference calls?

Posted by Vivienne New

03-Mar-2015 10:00:00

Ozlink conference callsTools such as conference calls are beneficial to a wide range of organisations. From not-for-profit charities to high-end corporates, there are plenty of ways to incorporate conference calls.

While these organisations may be far apart on the monetary spectrum, they all have something in common - a need to communicate with outside contacts in order to progress.

No matter how big or expansive your organisation is, a conference call can both save and boost funds at the same time.

Here are three types of organisations that can benefit from conferencing:

1) Humanitarian charities

Funding can be difficult for not-for-profits as money can may only be received on an adhoc basis. This means budgets are tight and spending severely capped.

To continue pitching to investors and businesses for funding, there are likely to be some travel costs involved. However, by using conferencing, charity workers can stay at their home base and still achieve the desired outcome. The same meetings can still be held, just without the unnecessary costs that are usually involved.

2) Marketing businesses

To give products a good launching pad and to connect with clients and customers, marketing businesses need to involve a variety of third party contacts.

As there are many stakeholders involved in developing products, meetings need to be held on a regular basis to ensure targets and deadlines are met. To achieve this on a large scale, conference calling could be a good option.

With the capability of hundreds of people, conferencing with Ozlink is a cost-effective alternative to hiring out large meetings rooms or conference venues.

3) Recruitment businesses

Recruitment businesses can also benefit from conferencing. If candidates are overseas or the business doesn't have the facilities to host a face-to-face interview, a conference is a great alternative.

Recruitment teams across departments can be involved in the interview and businesses can learn quite a lot from the candidate through a conference call. As well as assessing telephone skills, recruitment teams can pick up on confidence, attitude and enthusiasm for the role.

You can learn more about our conferencing services on our website.

Download the app here


Topics: Conferencing Services, DIY Audio Conferencing

We answer your burning questions about conferencing

Posted by Vivienne New

27-Feb-2015 15:16:00

dogEver wanted to know more about conference calls but can't find the answers? Here are some of our most frequently asked questions.

What is a conference call?

A conference call enables you to talk to multiple people all over the world at the same time via telephone.

Do I need to book my conference call?

No, you do not need to book your conference with us.

How much will my conference call cost?

The price of your conference will depend on where your participants are dialling in from. Our basic charge is 6c per user per minute (excluding GST). 

How do I sign up?

All you have to do is fill out our Register Now form.

How do I start a conference call?

The host gives their guests the Guest Access Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!

Can overseas participants use the service?

Participants can dial in from any country in the world. 

What equipment do I need to conference?

All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.

Can I record my conference?

You can record your conference for $10 (ex. GST). You can manually record each conference or you can set up your account to automatically record all of your conferences.

Are the participants of the conference call charged?

Participants using the toll-free dial-in number on a landline will not be charged. The use of a mobile phone may incur charges from the mobile phone carrier. If participants use a local dial-in number from outside the local calling area in Australia or internationally, they will incur long distance charges on their phone bill.

Are there any monthly charges or additional fees?

We don't charge monthly fees, cancellation fees, or account keeping fees. There are no hidden costs.

How do I mute and unmute all participants?

The host is able to place all guests on mute by pressing 250#. They can be unmuted by pressing 200#. Individuals can mute and unmute themselves by pressing *6.

How can I prevent unwanted participants from entering the conference?

There are a number of ways to prevent unwanted participants:

  • keep your access codes secure
  • request new dial-in access codes when staff leave
  • only issue conference start times and dates to those participants you want in attendance
  • once guests have entered the conference, the host can lock the conference by pressing *7. To unlock the conference and allow new participants to enter, the host presses *7 again.
  • the host can hear how many parties have joined by pressing *0*6*6 and return to the conference by pressing *9.

Can someone enter the conference without me knowing?

No, the default settings for all groups give a short tone to signal any new participant(s) entering your conference. These settings can be customised at your request, such as name announcement upon entry.

Does my voicemail pick up while I am on a call?

Your phone will function as if you were on any other call.

How do I join a conference that is already in progress?

Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.

What if I lose my phone connection during a call?

If you lose your phone connection, just redial the dial-in number and follow the prompts.

How many participants can there be on the phone?

The conferencing system can accommodate hundreds of participants in one conference call.

What information should I provide to my participants to invite them to join a conference call?

Each participant will need:

  • The relevant dial-in phone number
  • The Guest Access Code



Topics: DIY Audio Conferencing

Start Playing Conference Call Bingo Now

Posted by Vivienne New

17-Feb-2015 10:00:00

We all know that conference calls can be far from perfect, so we've created a fun bingo game for you to play next time you're on a call. Remember, many of these issues are unnecessary problems and can be minimised by talking to an expert conferencing consultant at Ozlink Conferencing. Until then, here are some more resources to help make your conferencing easier and more effective.

Download the app here

  ozlink conferencing

Here's a quick guide to understanding conferencing:

Host and Guest Codes
The organiser is provided with a unique Host Code and Guest Code by Ozlink.

Host Code: This number should be kept confidential. It is used only by the organiser (account owner) to start a meeting.
Guest Code: This number is sent to the guests who are required to join the conference. Guests will be prompted to enter this code to access the conference.

Holding a conference
Holding a conference is simple and straight forward. It only takes 3 steps:

1. Organise: arrange the meeting and send all details including Dial In Number and Guest Code to the guests.
2. Dial: the host dials in and enters the Host Code followed by the hash key (#). Guests dial in and enter the Guest Code followed by the hash key (#).
3. Start: begin talking!

Choosing which number to use
Knowing which numbers to use for every situation can save you money and time.

           National Toll Free number:

  • Use when you have guests from both metro and regional locations
  • Ease of sending only one number to large number of guests
  • The host pays the carrier costs
  • Charged at a higher conferencing rate
 Local Access Numbers: 
  • Use when your guests are all metro based
  • Sydney guests call the Sydney number, Melbourne guests call the Melbourne number etc.
  • Each guest pays the carrier cost at the price of a local call
  • Charged at a lower conferencing rate


Topics: Conferencing Services, DIY Audio Conferencing

3 awesome tweets about conference calls

Posted by Vivienne New

10-Feb-2015 09:28:00

It's no secret that conference calls aren't most people's favourite thing to do. If they're not conducted correctly they can be very unproductive. These 3 amusing tweets show how conference calls can be unappreciated by their participants.

express virtual meetings

But this doesn't have to be the case! If you follow these simple tips, you have the best chance of ensuring that your participants engage with the discussion.

  1. Limit attendees

    Only invite people who are relevant to the agenda. If you plan your meeting agenda in advance and stick to it, you can even invite particular people just for the part of the meeting that concerns them. 

  2. Understand the technology you're using

    There's nothing more irritating than wasting the first 20 minutes of a meeting because somebody is having issues joining the conference. Take some time before the call to make sure you understand how to use your technology.

  3. Don't abuse the technology

    Just because you can join a conference call from a train station, doesn't mean you should. All that noise is going to disrupt the meeting and nobody will thank you for it. Be respectful of your colleagues.

  4. Keep the meeting brief and stick to the schedule

    So many people these days are time poor and will not appreciate being kept in a meeting longer than necessary. Make sure you know what the point of the meeting is and try to achieve that goal as quickly as possible.

  5. Come prepared

    You're unlikely to be able to keep your meeting brief if nobody has come prepared. Send out the agenda and any necessary documentation to participants beforehand, so everyone can prepare questions in advance. 

  6. Use the mute button

    If you have to multi-task while on a conference call, remember to use the mute button! Nobody else wants to hear you eating, typing or telling off your barking dog. When you want to contribute, simply unmute yourself. You can read a list of other useful conferencing tools on our website.
    Additionally, don't take another call while you're on a conference call - you will be blasting your hold music into the whole conference, which may need to be stopped while you finish your call! How embarrassing. 

  7. Build rapport

    The lack of visual cues during a conference call makes it harder to pay attention and can make many people hesitant to speak up. This won't make for a very successful meeting so if you have people who don't know each other, encourage them to introduce themselves and briefly explain their role in the project so everyone feels at ease with each other.

  8. Switch the meeting time around

    If you're conferencing with people in other time zones, try to schedule your meetings at times that aren't always inconvenient for the same person. If one conference occurs out of office hours for your colleague in the UK, then schedule the next call outside of your own office hours to make it fair. 

  9. Be on time

    This seems straightforward but is something that a lot of people complain about in regards to conference calls. It is incredibly annoying when the discussion keeps being interrupted by beeps and names being announced. 

When you need to communicate with people in other states or countries, conference calls are indispensable. Following these tips should ensure that your conferences are hitch-free.


Download the app here


Topics: Conferencing Services, DIY Audio Conferencing

2 easy ways to embrace creativity and help your employees

Posted by Vivienne New

28-Jan-2015 13:52:09


Edward de Bono once said, “Creativity is a great motivator because it makes people interested in what they are doing. Creativity gives hope that there can be a worthwhile idea. Creativity gives the possibility of some sort of achievement to everyone. Creativity makes life more fun and more interesting.

A recent study from The Creative Group has found that workers want their companies to embrace creativity to help make the best of their skills.

The TCG survey found that 7 out of every 10 creative professionals said their firms aren't imaginative enough regarding how goals are set and reached. More than one-quarter (28 per cent) of respondents also said they don't feel empowered by their employers to approach their projects in a creative way.

If your company and employees are suffering from a severe lack of creativity, you can improve it straightaway by implementing these two easy changes.

1. Increase your use of visual resources

The world has become an increasingly visual place. Images are widely used to great effect, infographics have replaced hard data and we use emoticons in our text messages to show our emotions.

The reason for this is because decision-makers, among other professionals, are increasingly time-poor and need to access easily understandable information quickly. Visual representations of data are much easier to digest!

Presenting information concisely in a pie chart, a bar graph or any other visual platform is a far greater way to share information. Images can also convey key points in an interesting way, which can dramatically help improve information retention.

2. Share your knowledge

Edward de Bono also said, “Creativity involves breaking out of established patterns in order to look at things in a different way.” A business can learn from this by having several people or teams collaborating on projects and giving creative people the freedom to discuss ideas and question the status quo.

Conference call services allow large numbers of people to collaborate on the same project at the same time. A conference call is easy to set up and Ozlink can customise your account to suit your business needs.


Topics: Conferencing Services, DIY Audio Conferencing

Achieve your 2015 goals with strategic planning and conference calls

Posted by Vivienne New

15-Jan-2015 11:40:00

Ozlink helps businesses achieve their 2015 goals

The beginning of a new year means businesses start their strategic planning for the year ahead. It is important to know where your business is headed in 2015 and how you’re going to achieve both your short- and long-term goals.

The best way to keep a company heading in the right direction is to make sure your chief marketing officers (CMOs) and chief information officers (CIOs) have a joint planning strategy regarding how the business is going to move ahead in 2015, as they are best placed to offer customer insight.

Cliff Condon of Forrester Research says, “In my role as chief research officer, one thing is now clear to me: the two roles that matter most for 2015 are the CIO and the CMO - their relationship and joint strategy to boost the business will determine the future of any corporation."

Employees with the best customer knowledge can be put in charge of strategic decisions across businesses of all sizes. The important part, regardless of business size, is how the CMOs and CIOs work together on this joint operation. Communication between the two is essential, and can determine the success or failure of your strategic planning goals.

Forrester found that this communication barrier could be an issue for many businesses. When asked whether their CMOs and CIOs develop a technology strategy together before allocating a budget, 53% of people in marketing and 43% in technology management said they did not. Additionally, 49% of both departments said technologies aren't decided upon and adopted as a joint decision, which is crucial to effective strategic planning.

To successfully put customer experience at the heart of your business, communication between the CMO and CIO must be prioritised. A simple conference call can work wonders in keeping whole departments up to date - whether they are located nationally or internationally.

A conference call is an ideal way to communicate with everybody involved throughout the whole strategic planning process. You can keep everyone in your business abreast of your strategy for as little as 6c per user per minute with Ozlink Conferencing’s low cost service


Topics: Teleconferencing, Conferencing Services, DIY Audio Conferencing

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